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Frequently Asked Questions


Log File Analysis

Log Files

Technical Questions

Purchase & License Key Questions


Log File Analysis


What is a Log Analyzer?

Log analysis software is a kind of analytics software that parses a raw log file from a web server, proxy server, media server etc., and based on the values contained in the log file, derives indicators about who, when, and how a server is visited.

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How to Use Compare to Past Feature?

You can find information on it here.

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Can I automatically export a report from the command line?

Yes, You can automatically export a report from the command line, more...

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How does the Proxy Log Explorer determine users' countries?

If a log file contains IP address of user's host the log analyzer determines user's country using the IP to country geolocation database. If the log file contains already resolved IP address (domain name) the program determines country by the top-level domain. In most cases log files contain unresolved IP addresses. Determining country by IP using the geolocation database is more accurate than using domain names.

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Time Zone Adjusting

You can adjust the time zone of your log files to your time zone. Some log files are generated in Greenwich Mean Time (0 GMT) and you might want to see it in your time zone.

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Can I export reports?

Yes, You can export reports to HTML, CSV, TXT or MHT (web page archive format, single file) format, send them by e-mail, or copy item(s) to the clipboard

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Why Proxy Log Explorer don't the reports list referrers?

In order for the Proxy Log Explorer to produce statistics for user agents (browsers) and referrers, that information needs to be in the log files produced by the web server. Most servers by default only produce CLF logs, which do not include the extra information. The way you have your server include this information depends on what server you are running.

For apache, you need to edit the httpd.conf file (in the servers /conf directory) and...

For apache 1.2, add the line:

 LogFormat "%h %l %u %t \"%r\" %s %b \"%{Referer}i\" \"%{User-agent}i\""
For apache 1.3, use the line:
 CustomLog /var/lib/httpd/logs/access_log combined

Other servers are similar. Refer to your servers documentation for additional information on how to enable referrers and user agents.

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What is the difference between the Standard, Professional and Enterprise version of Proxy Log Explorer?

Click here to view features of differences between Standard, Professional and Enterprise versions.

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Log Files


What is a log file?

A log file is a list that is kept by your Web server which details all the files it was requested to send and whether it was able to send them successfully. When a visitor clicks a link to your Web site, the visitor's browser sends a request to your Web server and your Web server sends the page back to the visitor's browser. Since a single HTML page can include many graphics and other associated files, a single page view can result in several entries in the log file.

Proxy Log Explorer uses the information in the log file to analyze your Web site traffic.

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Where can I get my log files?

Your Web administrator or hosting company should be able to tell you where your log files are located. You will need to enter this information in Proxy Log Explorer when you set up a new profile.

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Which log file formats can this log analyzer support?

This log analyzer supports more than 12 log file formats

This Log Analyzer can generate statistics from log files in the following most popular log file formats:

  • Microsoft Forefront Threat Management Gateway 2010 log file format
  • Microsoft Internet Security and Acceleration Server log file format
  • Microsoft Web Proxy Server 2.0 log file format
  • Squid log file format
  • Netscape Proxy log file format
  • Proxy+ log file format
  • CCProxy log file format
  • CCProxy v2010 log file format
  • SuperLumin Networks Nemesis log file format
  • MikroTik Web Proxy log file format
  • InterScan Web Security Virtual Appliance (IWSVA)
  • And some other formats

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This program supports log file size more than 4 GB?

Yes.

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Can I load log data from Database?

Yes, You can import (load) log data from Database via ODBC DSN. more...

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Can Proxy Log Explorer handle uncompressed log file formats?

Proxy Log Explorer can even read BZIP2, GZIP, ZIP, 7z, rar, arj, xz, txz, z, taz, lzh, lha, lzma, lzma86, tbz, tbz, tgz, tpz, tar, jar, xpi, odt, ods, xlsx, xar compressed logs so you won't need to unpack them manually.

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Can Proxy Log Explorer join more than one log file in a report?

Yes.

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What can I do if I get an "No specific data in log files or Parsing problems" message?

Send your log file to us and let us help you to solve the problem.

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Can I use wildcards with remote HTTP log files?

No, you can't use wildcards for remote HTTP log files. Remote log files transferred via http during processing, cannot be configured using the same wildcard expressions available for local files, because the HTTP protocol is much more complex to manage if more than one file is being accessed at the same time.

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Technical Questions


What are the system requirements for Proxy Log Explorer?

More info see here.

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Can Proxy Log Explorer run on a Macintosh or on Unix?

No, Proxy Log Explorer can only run on Windows 2000, Windows XP, Windows 2003, Vista, Windows 2008, Windows 7, Windows 8 or Windows 10.

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Does Proxy Log Explorer need to be installed on my Web server?

No, it is not necessary.

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Can I use this log analyzer on 64-bit Windows?

Yes. The 32-bit build of Proxy Log Explorer for Windows will run on both 32-bit and 64-bit2 versions of Windows. 64-bit versions of Windows run 32-bit executables under the WOW (Windows on Windows) subsystem: they run in almost exactly the same way as on a 32-bit version of Windows, except that the address limit for the Proxy Log Explorer process is 4GB (rather than 2GB or perhaps 3GB).

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How do I Uninstall Proxy Log Explorer?

Normally you can do this from the ‘Programs and Features’ group in the Control Panel. If it does not appear there, run unins000.exe in the top-level installation directory.

If all else fails, you can just delete the whole directory in which Proxy Log Explorer was installed.

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Where can I find the latest version?

You can find the list latest versions of all log analyzers here.

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Purchase & License Key Questions


How much is it?

Please click here for more detail information.

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What payment types are available?

  1. Credit card. Compared with all other payment types, paying by credit card ensures the fastest order processing.
    We accept Visa, MasterCard, American Express, JCB, and Diners Club credit cards, as well as Maestro debit cards issued in the UK.
  2. Wire transfer.
  3. Pay by check. Please send your check to our customer service in Europe or the U.S. To ensure that we can deposit your check, please be sure to make it out to the correct recipient.
  4. PayPal. You can use PayPal to pay for your order even if you do not yet have a PayPal account.
  5. WebMoney. You will need a valid WebMoney account to use this payment type to pay for your order. Please note that WebMoney payments can currently only be processed for orders in US dollars (USD) and euros (EUR).

You can find more information on it here.

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How secure is the order process?

You can purchase License using the service of our sales agents - "ShareIt!". it is veteran e-commerce company.

The Share-it order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.

All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. ShareIt servers support SSL Version 3 and 168-bit Triple DES encryption. The RSA module and SSL sessions feature 1024-bit encryption.

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I lost my license key. Can you resend it to me?

Yes, please send us your address/e-mail information, we will resend your license key to you.

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I have not received a license key. Why?

Please make sure you have submit your order. For other cases, please feel free to contact us.

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What currencies do you accept?

For all products, the following billing currencies are available:

Euro, US dollar, Swiss franc, British pound, Russian rouble, Australian dollar, Japanese yen, Canadian dollar, Chinese renminbi yuan, Brasilian real, Norwegian krone, Swedish krona, Polish zloty, Taiwan dollar, Indian rupee.

When ordering online, you can select from a number of currencies to display product prices in additional currencies apart from the billing currencies.

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I received a coupon code. How can I redeem it?

After selecting your payment type in your online order, enter your valid coupon code in the field labeled "Your Coupon Code". Your coupon is applied after you have finished entering your data and have been redirected to the next order process page.

If you place your order with customer service, please provide your coupon code in addition to your other information so we can apply the coupon to your order.

The coupon cannot be redeemed after the order has been completed.

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Can I use my free e-mail address?

You will receive important information and receipts via e-mail. Most product deliveries are handled via e-mail as well. You are welcome to use your free e-mail address when placing your order.

However, this does not apply to online orders by credit/debit card. To offer this payment type free of risk, we can only accept addresses from fee-based e-mail services. If the software publisher accepts free e-mail addresses without restrictions, you are welcome to use one.

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Can I enter different addresses for billing and delivery?

You can indicate different addresses for billing and delivery for both online orders and for orders placed with customer service.

We will first need your billing address, but you will be able to enter a different delivery address at a later point in the purchase order process.

All notifications regarding your order and payment will be e-mailed to the billing address indicated. The product, however, will be delivered to the delivery address, typically via e-mail.

For credit card purchase orders, please note:
In the purchase order process, please enter the credit card owner's first and last name exactly as shown on the credit card. This will ensure that your payment is processed without delay.

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Please use our Feedback page if you have a question not answered in this FAQ.

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