Proxy Log Storage - Support Overview
If you have a technical question or problem, Please provide the following information while you e-mail us: Name of product and edition, OS version, if you are a licensed customer, please inform your Order reference number or your registration e-mail.
Please read Frequently Asked Questions section before submitting a question.
Please feel free to post your questions about Proxy Log Storage here.
Suggestions & Feature Requests
If you have any advice, suggestions, what you would like to see in the future versions or comments about our log analyzers here please. We'd love to hear it from you! It's with your help that we can do better.
If you have questions about buying a license or using the license key, please:
Lost Registration Key
If you did not receive or lost your license key, please, fill in a Key Request Form.
Supported log file formats
Click here to view the supported log file formats.
Technical support may be acquired by e-mail. Please contact us at support @ exacttrend . com. If you are a registered user, please include your registration name and order number in the e-mail.
Note: It is our policy to answer all customer e-mail requests within one business day. So if you have not received the answer within this time, please use our Feedback page to report it.